UltraLinQ is a leading cloud-based PACS platform that provides secure, instant access to medical images and data from any location, accelerating patient diagnosis. With multi-site accessibility, advanced image reporting tools, and customizable worksheets, UltraLinQ streamlines and optimizes your patient reporting workflow. Learn more at www.ultralinq.com

UltraLinQ Healthcare Solutions

Customer Support

• Apply technical expertise to quickly resolve both simple and complex problems.
• Troubleshoot technical problems with clients by phone and via Zendesk.
• Create FAQs or other documentation for problem solving.
• Collaborate with the team to document and/or resolve product issues.
• Maintain excellent customer communication and follow up throughout the troubleshooting process.
• Provide detailed documentation of reported product issues and resolutions.
• Deliver constructive product feedback as it is received from customers.
• Suggest ways in which UltraLinq can improve the overall customer experience.
• Work remotely for the most part with 1 to 2 weekly in-office days in Long Island City office location.

Support Specialist

• Troubleshoot technical problems with clients by phone and via Zendesk.
• Apply technical expertise to quickly resolve simple and complex problems.
• Create FAQs or other documentation for problem-solving.
• Collaborate with the team to document and/or resolve product issues.
• Maintain excellent customer communication and follow up throughout the troubleshooting process.
• Provide detailed documentation of reported product issues and resolutions.
• Deliver constructive product feedback as it is received from customers.
• Suggest ways in which UltraLinq can improve the overall customer experience.
• Minimum 1 year experience in a customer-facing telephone support role.
• Work or education-related experience which required the ability to think critically in order to solve problems.
• A help desk, healthcare information technology or medical background (or a related field of study) is a plus.
• Experience as a server or in a high-volume retail position is also a plus (skills honed in that role transfer exceptionally well).
• Excellent professional and technical writing skills including tone, clarity grammar, punctuation skills are required specifically for, but not limited to, internal documentation.
• Outstanding verbal and written customer-facing communication skills.
• Demonstrated aptitude for troubleshooting and diagnosing technical problems.
• Must be customer-oriented and provide exceptional customer service to clients.
• Strong attention to detail, time management, and organizational ability.
• Able to work independently within defined processes and procedures.
• A passion for healthcare is a strong plus!

UltraLinQ Healthcare Solutions Jobs in New York City