Seasonal Merchant Operations Associate
August 30
🏢 In-office - Brooklyn
Description
• First point of contact for all our vendors while placing purchase orders, following up on tracking, invoices, and vendor confirmations. • Assist vendors/customers via phone and email regarding order and/or account inquiries. • Self-starter; able to work independently and manage multiple priorities while meeting tight deadlines. • Maintain accurate correspondence and records of vendor communications, including current vendor information regarding cost, availability, reorders, and general product information. • General administrative duties and support, including special projects on an “as needed” basis for the merchant operations team. • Critical problem-solver capable of streamlining, improving processes, and troubleshooting.
Requirements
• Meticulous attention to detail and highly organized. • Excellent communication skills over the phone, through email and in person. • Ability to perform in a fast-paced environment. • Ability to manage projects and meet deadlines with minimal supervision. • Track record for exceeding expectations and striving for excellence. • Strong problem-solving skills and the ability to think outside the box. • Comfort working with Microsoft Excel, including basic formulas, Data Entry, Vlookups, and Pivot Tables. • Knowledge of Zendesk Ticketing System • Strong computer competency. • Customer service-focused aptitude. • Sense of urgency. • Ability to navigate through competing priorities.
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