Associate Analyst, Publisher Operations
August 24
🏢 In-office - Manhattan
Description
• Field API related questions from any internal Yext team through inbound tickets • Communicate clearly and efficiently with internal teams as well as publisher support teams • Investigate and audit listings to proactively resolve account errors • Know the latest with new publisher features • Serve as the liaison between Google Agency Support and other Yext teams • Ensure all ticket requesters are updated on their issues in a timely manner • Work to fix unavailable listings • Support Client Success Managers in diagnosing technical issues • Supervise and report on error trends across our publisher network • Maintain the Yext category taxonomy • Manage our outsourced team
Requirements
• BA/BS degree or a similar college level education • Thrives in a fast-paced environment with multiple priorities and responsibilities • Proficiency in excel, experience writing SQL queries (though not required) • Detail-oriented with good organizational skills and patience to work through complex issues • Ability to work quickly and independently with excellent time management skills required • Outstanding and effective communication skills
Benefits
• Comprehensive package of benefits including medical, dental and vision benefits • Life insurance • Short term and long-term disability • 401(k) retirement plan • Vacation and sick leave • Possible eligibility for equity-based compensation and/or variable pay programs based on performance
Apply Now
