Updater makes moving easier for the 11 million households that relocate every year in the US. With Updater, users seamlessly forward mail, transfer utilities, connect TV and internet, and much more. Thousands of the most prominent real estate companies in the US (from real estate brokerages to multifamily and relocation companies) rely on Updater’s real estate products to save clients hours with a branded and personalized Updater moving experience.Updater is a remote-first company headquartered in New York City and has raised over $250 million from leading investors, including SoftBank Capital, IA Ventures, Commerce Ventures, Second Century Ventures (the strategic investment arm of the National Association of Realtors®), and more. Updater has ranked on Crain's Best Places to Work in NYC in 2016, 2018, & 2021. For more information, please visit www.updater.com.

Updater

Android Engineer

Develop mobile platform for Updater's MoveHQ division, focusing on Android solutions.

•Instrumental in the development of MoveHQ's mobile platform.
•Execute software solutions by designing, developing, and troubleshooting mobile applications.
•Lead the development of mobile features using Kotlin, Android Jetpack, and modern frameworks.
•Collaborate on technical designs from product requirements.
•Proactively identify and resolve challenges in the codebase.
•Mentor and guide other engineers on best practices.
•Drive continuous improvement by contributing to discussions on architecture.
•Manage CI/CD pipelines for mobile codebases.

Senior Mobile Engineer, Android

Customer Success Manager

Guide clients through onboarding and enhance adoption of Updater’s HomeSafe Connect platform.

• Onboard our Top Tier clients with the HomeSafe Connect solution, setting the stage for adoption, advocacy.
• Act as a leader within the team to drive strategy, drive improved processes
• Develop, test, and iterate on enterprise playbooks and engagement strategies
• Successfully manage clients by serving as the trusted advisor and expand the client relationship by constantly reinforcing our value every day with key client stakeholders and executive sponsors.
• Monitor and track customer progress in the customer journey and adoption in order to identify customers that require additional engagement
• Monitor health metrics and log interactions using our CS tool, conduct regular business reviews to celebrate positive outcomes and identify opportunities for growth, and help drive references
• Educate clients on the Updater platform and provide them the training and tools to transfer knowledge to their teams.
• Project manage and track progress on client-specific initiatives to help them reach their goals. Provide ongoing support, responding to their queries in a timely manner.
• Proactively identify account risks and develop mitigation plans to resolve; coordinating across various internal teams to solve any problems that arise utilizing Updater’s internal tools.
• Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value
• Collaborate with our integrations team, organize data sets, and submit technical tickets.
• Partner with internal teams, Support, Product and training to analyze trends and facilitate the creation of relevant training materials with our training team, be the point of contact with product to manage the CS feature requests.
• Become an expert on the platform and best practices
• Identify improvement areas in our process, articulating and documenting solutions to create a scalable infrastructure for our Customer Success team.

Updater Jobs in New York City

Updater

Senior Mobile Engineer, Android

Updater

Senior Enterprise Customer Success Manager

Updater