Senior Manager, Consumer Business Operations

4 days ago

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Varsity Tutors, a Nerdy Company

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Seamlessly connecting experts and learners in any subject, anywhere, anytime

Test Prep • Academic Tutoring • Online Learning • Cloud-Based Analytics • Internet

501 - 1000

💰 $50M Series C on 2018-02

Description

• Lead and drive efficiency for the company's consumer business operations. • Optimize operational processes and workflows for sales, Marketplace, and customer retention teams. • Implement new tools and technologies to support scalability. • Ensure operational excellence, quality control, and continuous improvement in Marketplace performance and customer satisfaction. • Detail-oriented and process-driven role to enable teams to maximize productivity in a dynamic environment.

Requirements

• Bachelor’s degree required (Master's degree or MBA preferred) • 5+ years of experience in operations/fulfillment/customer success teams, with a proven record managing those functional teams • Proven track record of optimizing processes, implementing workflow improvements, and driving operational excellence • Strong leadership and team development skills, with the ability to mentor and inspire direct reports • Advanced analytical, decision-making, and problem-solving skills • Strong Excel skills required, SQL and Looker (or other visualization tools experience) is a plus • Excellent communication skills, with the ability to collaborate across departments and present insights to senior leadership • High level of organizational skills, with attention to detail and the ability to manage multiple projects simultaneously • Ability to thrive in a fast-paced and evolving environment

Benefits

• Total Compensation Package including Competitive Salary and Equity (Restricted Stock Units) in the company. • Healthcare Plans (Medical, Dental, Vision, Life). • 401k Company Matching Plan. • Maternity, Paternal, and Adoption Leave. • Remote Position. • Flexible PTO. • Free Learning Membership for you and your household (1-1 tutoring hours for you and your family, unlimited use of our on-demand learning services, and access to our online classes) • Unique opportunity to help transform how the world learns!