Customer Support Specialist

May 10

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VERO

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Leasing for the Future. Confidence for Today.

multifamily • residential • leasing • residential leasing • new york city real estate

11 - 50

Description

• Deliver highly responsive proactive support to users and clients. • Troubleshoot concerns and answer questions for our strategic clients. • Become a VERO product expert, always curious to discover how to best use the product to achieve customer outcomes. • Identify and report bugs, surface product feedback, and collaborate with the product team to advocate for client satisfaction. • Accurately and efficiently complete application review tasks for clients. • Track activity, actions, and results on proactive support for users. • Collaborate with team members and cross-functional teams to grow and improve the concierge service offering.

Requirements

• Passionate for helping others and a desire to find a solution that meets their needs • Exceptional troubleshooting and investigative skills, with a knack for creative problem-solving and a make-it-happen spirit • Ability to rapidly switch gears while retaining focus on the bigger picture • Ability to explain complex topics in easy-to-understand and concise language [English] • Ambition, eagerness, and the will to learn and improve upon your skills • Strong organizational and time management skills • A passion for building valued relationships with customers • A strong attention to detail • Prior SaaS product support experience • Experience with Intercom, Guru, Jira, FullStory • Knowledge of the multi-family residential rental process

Benefits

• Competitive compensation package • Great medical, vision, dental, and commuter benefits • Flexible vacation policy • Work from home or from one of our hubs in New York City or Dallas