VerticalChange is a simple data system application for the Social Sector.  It combines modern, user-friendly design with powerful and flexible data collection.  It is specifically designed to support organizations working to help people, through the delivery of social services and related programs.   VerticalChange enables organizations to track program participants of all kinds, record activities and assessments, and generate powerful reports on program outputs and outcomes.  It is also a productivity tool facilitating organization wide communication, task management and scheduling. VerticalChange is a product of Subvertical LLC is a California company formed in 2012 to bring modern software technology to bear on the data management and analysis problems that face the social service and public health sectors.

VerticalChange

Support Engineer

Provide customer support for VerticalChange's cloud-based software solutions for non-profits.

• Work with customers to answer questions regarding VerticalChange software via chat, email, phone and remote meetings
• Be available for support coverage during regular West Coast business hours - between 8am and 5pm Pacific (Monday through Friday)
• Receive and respond to support queries in a timely manner by providing simple user training, logging system bugs, and forwarding more complex questions, where appropriate
• Conduct Quality Assurance Testing in VerticalChange
• Assist in the development of system help guides and training videos
• Assist the Customer Success team with communicating to clients and scheduling, as needed
• Assist with client system configurations, historic data imports, and report generation, with the supervision of a Customer Success Manager
• Other duties as assigned by Customer Success Managers

VerticalChange Jobs in New York City

VerticalChange

Customer Support Technician

VerticalChange