Sr. Account Manager, New York
July 23
🔄 Hybrid – Manhattan
Description
• Owns the client-facing relationship, ensuring superior service through pre-sales support, campaign management, relationship development, account retention, and upsell activities • Support RFI/RFP process to land new accounts across all service models in assigned territory • Manage and grow a roster of assigned accounts in territory or segment to maximize client satisfaction, retention, and growth • Work as liaison between client and internal departments to onboard new customers, coordinate campaign updates, upsell opportunities, and troubleshoot delivery and performance issues • Manage the campaign launch process from start to finish
Requirements
• 5-7 years digital media/programmatic/ad tech account management or client service experience • Strong understanding and enthusiasm about the latest in digital media, ad tech, data targeting, 1st party data, platform sales, programmatic, behavioral targeting and optimization strategies • Ability to thrive in a fast-paced work environment, while being able to quickly gain product efficiency across our broad set of offerings • Smart, articulate, polished, self-driven, highly motivated team player with excellent problem-solving skills, as well as superb organizational, written, and verbal communication skills • A consultative, strategic thinker with great energy and enthusiasm for account growth, upsell/cross sell, and customer success • Proficient in MS Office, including PowerPoint, Excel and Outlook; Exposure to Salesforce.com or similar CRM; and Aptitude for working with custom software systems • Bachelor’s degree required
Benefits
• Fully paid health insurance • Paid parental leave • Unlimited PTO • More.
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