Director of Customer Success

August 3

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Virtuous

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Growing global generosity by helping nonprofits better connect with and inspire their supporters.

Nonprofit CRM • Reporting • Fundraising • Nonprofit Marketing Automation

51 - 200

Description

• We are seeking a strategic and results-driven Director of Customer Success to lead our quota carrying Mid Market and Enterprise Customer Success teams. • Reporting to our Chief Customer Officer, you will be responsible for ensuring our customers achieve their desired outcomes while maximizing the value they receive from our products and services. • You will also own retention and expansion for all Virtuous customers across all Virtuous products. • This role requires a blend of people leadership, strategic thinking, and hands-on execution to drive customer retention, renewals, and revenue growth.

Requirements

• 6+ years of experience in Customer Success or Account Management roles, with at least 3+ years in a leadership capacity • Experience overseeing managers • Proven track record of managing a Customer Success team and driving team performance metrics • Strong understanding of SaaS business models and experience in a SaaS environment • Nonprofit knowledge and experience preferred • Exceptional leadership, communication, and interpersonal skills • Analytical mindset with the ability to interpret data, draw insights, and make data-driven decisions • Experience implementing and/or managing customer success platforms or CRM systems (e.g., Hubspot, ChurnZero) is a plus.

Benefits

• Market competitive pay leveraging Carta data • Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.) • 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days • We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO • Supportive time off including paid volunteer days and company holidays • Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). • 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well) • We pride ourselves on Community and host exciting company outings and events.