WorkRamp is the All-in-One Learning Platform that your executives, employees, and customers will love. WorkRamp advances learning as a growth engine for your business with a flexible platform that empowers teams to develop top talent, exceed revenue targets, and inspire customers to become advocates. With a flexible, All-in-One Learning Platform, WorkRamp redefines the LMS for the modern workplace to help executives recognize learning as a growth engine and one of the most strategic investments an organization can make. See why top learning teams at Box, Outreach, and Reddit trust WorkRamp to drive business outcomes and organizational scale.

WorkRamp

Customer Success Manager

Drive customer success and engagement through adoption and digital programs.

• Own the customer relationship post-deployment for hundreds of customers in our Scaled segment, working with stakeholders from CxOs to individual contributors
• Deliver measurable scaled-success engagement tactics and proactive + interventional success playbooks for 1:many customer engagements
• Utilize data analytics to identify patterns and trends in customer interactions
• Collaborate with Customer Education & Community Manager to build and maintain the Scaled customer journey together
• Share the results of successful playbooks and email campaigns with 1:1 CSM team so they may leverage the same content and automations for their own customers, making the broader team more efficient and effective
• Be a strategic advisor to customers, helping them achieve their business outcomes
• Channel feedback directly to the product team to help shape the product roadmap
• Project managing internal, cross-functional customer projects with your WorkRamp teammates
• Become an expert in learning and training methodologies and best practices
• Have the opportunity to experience a fast-paced startup environment

Customer Success Manager - Scaled Segment

Accountant

• Own end to end process of deal close out and invoicing
• Ensure all invoice data is accurately tracked in our systems to ensure accurate revenue recognition
• Own collections process and drive quick collection of invoices
• Own all revenue reporting, ensuring the business can pull metrics across all types of revenue (product, segment, price etc.)
• Prepare account reconciliations, journal entries, and supporting documentation as part of the close processes
• Perform contract reviews to verify subscription contracts have been accurately recorded
• Help with month-end, quarter-end and year-end audits to ensure accurate financial reporting
• Consolidate financial data from various IT systems into the GL and perform detailed reconciliations to ensure accuracy and completion of data transfers
• Collaborate effectively with outsourced accounting firm
• Drive process improvement projects to streamline and automate manual workflows

WorkRamp Jobs in New York City

WorkRamp

Customer Success Manager - Scaled Segment

WorkRamp

Staff Accountant

WorkRamp