Bilingual Licensed Customer Service Agent
August 1
🏡 Remote – New York
Description
• As a Licensed Customer Service Agent, you’re the first line of defense for our customers. • You’ll handle questions regarding policies, payments, cancellations and other topics, as needed. • You’ll interact with customers mainly over the phone but via chat and email too. • It is important that you are knowledgeable in the property insurance space; at this time, we are seeking applicants that currently hold an active Personal Lines insurance License. • Interacting with current policyholders via phone, email, and chat • Contacting customers banks/mortgage to obtain additional details • Creating/updating policies for customers to review • Submitting payments/issuing refunds • Asking for additional documentation
Requirements
• Superior customer service skills • Empathy towards others • Ability to work in a fast paced environment with limited structure • Proficient in Google suite or similar tools and ideally comfortable navigating multiple tools and windows at the same time • A need for efficiency with strong technical skills
Benefits
• Medical, Dental, Vision, Disability + Life Insurance • Flexible PTO policy • Remote work • Generous equity package • 401K with company match • Parental leave • Continuing education + professional development • The excitement of joining a high-growth Insurtech company and seeing your work make an impact
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