With the global demand for resolving the world water crisis and reducing greenhouses gases, Quench is seeking individuals as licensees to help improve communities’ environmental conditions by supplying safe drinking water and promoting water conservation. By joining Quench as a licensee, individuals are not only investing in themselves, but also investing in the resilience of their communities by providing clean water as a service and creating jobs. 

Quench Water & Solar

Account Manager

Manage customer satisfaction and retention for Quench's water solutions.

• The remote Customer Care Account Manager is responsible for the satisfaction, loyalty and retention of the company’s customers in one of Quench’s geographic service regions.
• Address escalated customer problems quickly and accurately.
• Insist on follow-up customer communication to ensure that customer issues aren’t just presumed resolved.
• Be calm under pressure.
• Define conflict, identify root cause, examine solutions, mutually agree on solution, execute/communicate solution.
• Work with regional counterparts in other customer-facing departments to ensure alignment of priorities and satisfaction of customers.
• Through understanding the customer base, be able to predict customer issues / concerns before they occur & act upon them through proactive customer outreach.
• Meet/exceed all position specific key performance indicators/metrics (KPI’s).
• Be accountable for the key operating metrics that drive the satisfaction, retention and profitability of customers, including SLA achievement, NPS, RMR net growth, churn rate, etc.
• Maintain regular and reliable attendance.

Grow strategic accounts by creating revenue opportunities for Quench's water solutions.

• Prospect existing customers with the highest potential for growth
• Create strategies to identify and close new revenue opportunities
• Partner with Marketing for lead generation and Customer Care to resolve account issues

Strategic Account Representative

Sales

Support Quench Sales Team through pre-sales activities and customer onboarding.

• Facilitate the completion of customer supplied documentation for new vendor onboarding
• Update Lead/Opportunity/Account information in Salesforce.com as needed
• Set up and maintain 3rd party vendor portals used for invoicing and supplier credentialing
• Produce professional bid proposals and respond to customer RFPs in accordance with customer timelines
• Negotiate terms and conditions in customer contracts through red lining in accordance with Quench company guidelines
• Audit signed contracts for accuracy and compliance prior to booking
• Produce ad-hoc reports out of Salesforce.com in support of company sales initiatives
• Work with Sales Operations team mates to ensure that all sales operations case work is completed in accordance with departmental SLAs
• Identify possible “red flags” and escalate to the Sales Operations Supervisor
• Miscellaneous tasks as assigned
• Maintain regular and reliable attendance


Quench Water & Solar Jobs in New York City