Search  4 lead call center rep jobs in NYC and work in the Big Apple 🍎

Call Center Representative

Box (NYSE:BOX) is the Cloud Content Management company that empowers enterprises to revolutionize how they work by securely connecting their people, information and applications. Founded in 2005, Box powers more than 87,000 businesses globally, including AstraZeneca, General Electric, P&G, and The GAP. Box is headquartered in Redwood City, CA, with offices across the United States, Europe and Asia. To learn more about Box, visit http://www.box.com/.

Toyota-Certified Service Technician to diagnose and repair vehicle service problems.

• The Toyota-Certified Service Technician will diagnose vehicle service problems and make necessary repairs and adjustments in a professional, quality manner.
• Ensure current knowledge of latest technical data and service procedures
• Attend required service training sessions or meetings and share expertise with others
• Maintain the basic tools necessary to complete assigned jobs
• Maintain the ability to use all company equipment and tools correctly, or seek assistance as needed; clean and lock up all tools daily
• Complete "technician inspection" thoroughly
• Perform quality repairs; have a "fix the vehicle right the first time" mentality
• Advise ASM of needed repairs, including parts needs; advise manager of any changes or deviations from the original repair instructions on the repair order
• Complete comprehensive documentation of cause / correction, specifications, and any other pertinent information needed to describe repair activities
• Maintain a neat, clean and orderly work area at all times
• Assist in the cleanup of the team area each evening
• Clock on and off all repair orders as required
• Perform PDI following the guidelines on the manufacturer’s check sheets, including road test
• Maintain a positive attitude when dealing with management, parts personnel and other technicians

Call Center Operator 

My Job Tank provides technology-driven education solutions aiming at delivering exceptional value for students on developing their academic and career path. We leverage our international business presence, industry expertise, and commitment to diversity to support each and every student.

My Job Tank, Inc

Improve sales and customer experience for a direct marketing company's call center.

• Provide leadership that promotes teamwork, employee respect, empowerment, and open communication
• Recommend, implement and coordinate 'best practices' and policies that maximize employee development, training and performance
• Accomplishes performance objectives by recruiting, selecting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Comprehensive management, including achieving targeted sales and customer service goals
• Managing performance standards and conducting staff evaluations
• Working closely with executive management team to ensure effective inter-departmental communication
• Improve the operational systems, processes and policies in our call center -- specifically, support better management reporting, information flow and management, business process and organizational planning
• Gain insights from data by developing reports, metrics, and KPIs
• Lead improvement initiatives to ensure goals are met
• Ensure compliance with the company’s policies while maintaining the highest level of customer satisfaction

Call Center Director

Foodsmart is the largest telehealth network of registered dietitians in the country with a mission to make eating well simple. Our telenutrition program, backed by our healthy food marketplace, makes healthy eating personalized, convenient, and affordable. By removing these barriers we make it possible for people to change their eating behaviors, leading to long-term health outcomes. Over 1 million users today across 4 of the 5 largest health plans and >20% of the Fortune 500 have benefitted from Foodsmart. Learn more at www.foodsmart.com

Foodsmart

• The Growth Development Team plays a crucial role in the success of our members and Foodsmart as a whole by actively assisting current and potential members
• The Director of Call Center Operations is accountable for Foodsmart’s growth and member happiness
• Role centers around building out the necessary teams, systems and processes to enable continued growth while working cross functionally with all departments on new launches and client retention

Director of Call Center Operations

• Directly oversee and coach Customer Support Manager and two Team Leads
• Indirectly oversee a team of ~40 support and outbound reps
• Create a world class training and onboarding process
• Lead through setting goals and KPIs
• Act as the voice of the team to leadership and other departments
• Oversee migration to a new IVR and Chatbot
• Ensure knowledge base is continually updated
• Track and utilize data to make decisions
• Partner with Sales, Marketing, and Client Development
• Handle escalated customer issues and ensure timely resolution

Search  4 lead call center rep jobs in NYC and work in the Big Apple 🍎. Call Center Operator . Call Center Director. Director of Call Center Operations