Community Platform Manager
August 8
🏡 Remote – New York
Description
• Working with Community leadership, you will support in defining and driving the product vision and strategy for the community platform, aligning with overall business objectives. • Contribute, and maintain a product roadmap that outlines key features, enhancements, and timelines. • Conduct member research like surveys and interviews to gather feedback and understand user needs, pain points, and preferences. • Collaborate with internal teams like product, marketing, engineering and customer success to design, develop, and implement new features and improvements. • Oversee the end-to-end product development process, ensuring timely delivery and high-quality outcomes. • Monitor platform performance, analyze key metrics, and make data-driven decisions to optimize user experience and engagement. • With leadership support, develop and implement product led strategies to increase user engagement, satisfaction, and retention. • Stay informed about industry trends, competitor activities, and emerging technologies to keep the platform competitive. • Partner with Community PMs and operational teams on community engagement strategies, and work cross-functionally to implement and track performance of our programming.
Requirements
• 3-5 years working within a community org/team with 2-3 working directly as part of a community platform/product team. • 2+ years experience in program, project, or technical management. • Strong understanding of product development lifecycle, user experience design, cross-functional collaboration, and community engagement strategies. You have experience developing with frameworks like Agile, Design Thinking. • Passion about being a community and customer advocate. You understand why customer voices are so important, and thrive in finding innovative ways to support them. • You believe in data driven solutions and cross-company collaboration and have the ability to work across multiple organizations to identify and execute solutions. • Strong internal and external communication skills. • An incredibly organized master multitasker. Flexibility and adapting quickly when priorities change. • Experience supporting global programs. • Experience working with various online community platforms and tools (incl: Khoros & Vanilla). • Good technical understanding and can pick up new tools quickly.
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