ReachRx
Making life changing therapies accessible by helping practices and life sciences connect
2 - 10
Customer Success Manager
March 16
🔄 Hybrid – Manhattan
ReachRx
Making life changing therapies accessible by helping practices and life sciences connect
2 - 10
Description
• Oversee customer journey from onboarding to re-engagement • Develop and implement customer success strategies • Design and distribute training materials • Monitor user behavior and identify risk factors • Collaborate with sales and product teams • Establish and monitor key performance metrics • Handle escalations and client issues in a timely manner
Requirements
• Minimum of 2 years experience in customer success • Experience implementing digital solutions within medical practices • Excellent communication and interpersonal skills • Ability to travel to customers as required • Bachelor's degree required
Benefits
• Expected salary range $60k-100k a year • Equity component in total compensation • Comprehensive medical, dental, and vision insurance • 401(k) plan • Additional perks such as WFH stipend, one medical, etc.
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