Senior Customer Success Manager

2 days ago

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Adjust

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Adjust is the mobile marketing analytics platform trusted by growth-driven marketers around the world.

Mobile app attribution • In-app analytics • Business intelligence • App store statistics • Mobile fraud prevention

501 - 1000

Description

• As a Senior Customer Success Manager you will be responsible for maintaining a strong relationship with existing clients and ensuring their success through utilizing Adjust’s suite of tools. • Your main goal is to focus on the success of your customers, enabling them to improve their business while increasing lifetime value for Adjust and preventing churn.

Requirements

• 5+ years of work experience in Customer Success or Sales roles, especially within mobile user acquisition • Ability to find growth opportunities within your accounts by adding value • Ability to oversee projects and solid handling of project management tools • Ability to work autonomously and own relationships with customers • Strong interest in understanding the marketing and software setup of clients to be able to advise customers in building a state of the art mobile app tech stack • Proactive personality who enjoys engaging with customers • Excellent communication skills in English • High level stakeholder management skills & a great team player

Benefits

• Opportunity to make an impact on the ad-tech industry working for a forward-thinking leader in the space • International, diverse teams with a strong focus on transparency, feedback and fun • Education opportunities for ongoing professional development & continuous learning • Company onboarding program where you’ll learn the ins-and-outs of our product with your fellow newbies • Flexible workplace policy, allowing you to work either from home or our office space • Generous vacation policy with flexible vacation days • Adjust covers 100% of health/dental/vision insurance for employees and 80% for dependents (with a $1,400 cap) • Support for families that provides a $10,000 stipend to cover fertility, adoption, surrogacy, pregnancy, parenting and pediatric, and menopause services. • 401(k) plan with 4% employer matching on the total salary • Paid parental leave to support you and your little ones • Wellbeing support with qualified therapists • WFH program with remote online events (Coffee chats, team events, games, etc.) • Monthly perk stipend to choose the perks that matter most to you