Behavox
A suite of ai-powered security products that help compliance, HR, & security teams protect their company from bad actors
Enterprise Data • Compliance Solutions • Insider Crime Solutions • Conduct Solutions • AI - powered insights
201 - 500
Customer Success Manager 3
4 days ago
🏢 In-office - Manhattan
Behavox
A suite of ai-powered security products that help compliance, HR, & security teams protect their company from bad actors
Enterprise Data • Compliance Solutions • Insider Crime Solutions • Conduct Solutions • AI - powered insights
201 - 500
Description
• The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers. • Your key responsibilities include: ensuring zero churn by facilitating high ROI for your customers, and expanding your book of business through upsells. • CSMs leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals. • In this role, you'll be responsible for the end-to-end coordination and execution of functional deliverables during the delivery stage, priming your customer for long-term success. • Following go-live your primary focus will be on measuring success of the program and guiding the customer on best practices, engaging executive stakeholders and further penetrating the account.
Requirements
• A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies • Knowledge of managing relationships with financial services companies, Enterprise, or large corporations - leading change management efforts and driving customer accountability • Skilled at working with Enterprise, high touch, clients with a BoB of < 10 clients valued higher than $250k Skilled at identifying revenue opportunities, devising account plans, and negotiating expansion opportunities • Skilled in clear and concise communication (written/spoken) with team members/internal stakeholders and external counterparts, especially at executive level.
Benefits
• A truly global mission with a passionate community in locations all over the world • Huge impact and learning potential as our aspirations require bold innovation • Highly competitive compensation with 100% bonus pay already integrated • Benefits include fully covered health coverage for employee and family • Generous time-off policy and flexible work schedule
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