Appspace's platform helps organizations build an exceptional workplace experience with simple communication and space management tools. With offices in the US, UK, UAE, and Malaysia, plus additional experts in a dozen other countries, we provide global support to thousands of customers and help companies modernize their workplace experience.

Appspace

Operations

Senior Director managing service operations for Appspace's customers and partners.

• Scale and optimize service operations to support Appspace customers at every stage of their lifecycle, enhancing customer satisfaction and driving sales, expansion, and retention.
• Expand the profitability of service operations through efficient delivery, cost control, and value-added services.
• Develop and implement robust reporting frameworks and KPIs to track the performance of service operations and drive continuous improvement.
• Oversee the Project Management Office (PMO) to ensure effective project delivery, resource allocation, and governance.
• Manage the creation, negotiation, and execution of Statements of Work (SOWs) to ensure clarity, compliance, and alignment with client expectations.
• Optimize resource management processes to ensure efficient utilization and allocation of resources across projects.
• Work with the Appspace partner team to enable partners to deliver high-quality services to Appspace customers.
• Collaborate closely with other Workplace Experience team leaders and teams, including sales engineering, development services, implementation, training, and adoption.
• Collaborate closely with cross-functional teams, including customer success, product management, engineering, sales, and finance, to ensure alignment on service delivery objectives and priorities.
• Provide leadership, guidance, and mentorship to service operations teams, fostering a culture of accountability, collaboration, and excellence.
• Establish and maintain strong relationships with key clients, acting as a trusted advisor to understand their needs and ensure successful service delivery.
• Identify and implement process improvements to enhance operational efficiency, quality, and customer satisfaction.
• Monitor industry trends, emerging technologies, and best practices in service operations and SaaS delivery to drive innovation and competitive advantage.

Senior Director - Service Operations

Site Reliability Engineer

Maintain and automate Appspace’s Cloud Platform for better reliability.

• Automating maintenance tasks for our Cloud Platform, therefore strong experience in Python and shell scripting is a must
• Deploying new features and releases of our software into Kubernetes via Helm, so strong experience in Kubernetes and Helm is a must
• Troubleshooting performance issues or errors thrown by the cloud platform or application, and either resolving the underlying cause, or forwarding your research to Engineering to address in the product
• Actioning Request Tickets from other teams in support of their needs to enable and prepare for upcoming releases
• Monitoring the application’s performance, uptime, and cloud infrastructure’s performance, looking for improvement opportunities, and proactively taking action to solve any negative trends before they become issues
• Lead, Participate, or Execute within the incident management process when alerts fire, and quickly ascertain root cause, resolve the issue, and find new and creative solutions to prevent recurrence
• Configure, Monitor, Research, and Evaluate workload performances both on Google Cloud Platform and Microsoft Azure Clouds
• Collaborating with our Development and Quality Assurance teams to address issues in the product and platform
• Documenting new or updating existing processes and procedures to share knowledge and improve on standardized approaches to solution

Data Scientist

Data Scientist driving analytics and reporting for Appspace customers.

• Meet with senior stakeholders to understand their business objectives and identify key metrics for tracking progress.
• Perform thorough discovery on the data collected by our platform, including customer usage patterns, behaviors, and engagement metrics.
• Develop a strategic plan for developing analytics and reporting capabilities that align with our customers' needs.
• Design and build data models to support analytics and reporting requirements. Ensure data integrity, security, and accessibility.
• Develop reports and dashboards that provide insights into customer usage patterns, trends, and opportunities for improvement.
• Work with product development teams to integrate analytics and reporting capabilities into our platform.
• Provide training and support to customers on how to use analytics and reporting tools effectively.
• Continuously refine analytics and reporting capabilities based on customer feedback and changing business needs.

Principal Data Scientist - Reporting and Analytics

Social Media Manager

Join Appspace as a Social Media & Content Specialist enhancing brand awareness.

• Manage social media presence across platforms
• Plan and execute content initiatives
• Craft content for email campaigns
• Write SEO-optimized content for various channels
• Partner with demand generation team for alignment
• Stay current on industry trends
• Use AI tools for content production

Appspace Jobs in New York City

Appspace

Senior Director - Service Operations

Appspace

Site Reliability Engineer

Appspace

Principal Data Scientist - Reporting and Analytics

Appspace

Social Media and Content Specialist

Appspace