Member Services Operations Lead
Yesterday
🏢 In-office - Manhattan
Description
• The Member Services Ops Lead will be a key player in optimizing our member support processes. • This role will involve designing and implementing automation solutions to streamline operations, developing dashboards to monitor key metrics, and leveraging SQL to extract and analyze data. • Design, develop, and implement automation systems to streamline member support processes, reduce manual tasks, and enhance efficiency. • Create and maintain interactive dashboards to track key performance indicators (KPIs), operational metrics, and member support activities. • Utilize SQL to extract, manipulate, and analyze data from various sources to provide actionable insights and support data-driven decision-making. • Identify areas for process improvement and work with cross-functional teams to develop and implement solutions that enhance overall operational effectiveness. • Generate regular and ad-hoc reports on performance metrics, process efficiency, and other relevant data to inform strategic decisions and support team goals. • Work closely with the Member Support team and other departments to understand their needs, provide technical solutions, and ensure alignment with broader business objectives. • Maintain clear documentation of automation processes, dashboard functionalities, and data workflows to ensure transparency and knowledge sharing. • Implement data & insights from analyses into tangible results.
Requirements
• Minimum of 5 years of experience in business operations, process optimization, or a related role, with a strong focus on automation and data analysis. • Advanced skills in SQL, with experience in querying large datasets, performing complex data manipulations, and extracting actionable insights. • Proficiency in business intelligence tools (e.g., Tableau, Power BI), management of CRM systems (e.g., Zendesk) and experience with automation tools or platforms (e.g., Zapier, Integromat) is highly desirable. • Strong analytical skills with the ability to interpret complex data and translate it into clear, actionable insights and recommendations. • Proven ability to identify problems, develop solutions, and implement changes effectively to improve operational efficiency. • Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders and collaborate effectively across teams. • High level of accuracy and attention to detail in managing data and developing automated processes.
Benefits
• Opportunity to be an integral part of a brand that is creating a new standard of financial services and lifestyle membership — entering the ground floor of a fast-growing, category-defining company. • Competitive salary, stock options, and 401K. • Full health benefits (medical, dental, and vision insurance). • Generous vacation policy and paid company holidays. • Complimentary Atlas Membership
Apply Now
