Automattic
We are passionate about making the web a better place. Fully distributed since 2005.
1001 - 5000
Happiness Engineer - Customer Support
2 days ago
🏡 Remote – New York
Automattic
We are passionate about making the web a better place. Fully distributed since 2005.
1001 - 5000
Description
• Work as part of a global team • Assist customers via various communication channels • Go beyond immediate questions for customer success • Reach out to learn about customer goals • Problem-solve and troubleshoot • Embrace change and learn new things • Proactively recommend ideas for customer success
Requirements
• Deep experience in technical support, engineering, or customer success • Proficient with WordPress • Expert communicator in English • Exceptional problem-solver with great judgment • Strong accountability and follow-through • Adaptable, curious, and excited by change • Deep care for customer experience • Strong cross-functional collaborator • Available for occasional weekend and holiday coverage • Bonus: Experience with eCommerce or business setup
Benefits
• Fully remote company • Open vacation policy • 24/7 support team • Opportunities for learning and growth
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