HST Pathways
Advancing healthcare with innovative technology.
Implementation • Training • Technology • Electronic Health Records • Ambulatory Surgery Centers
51 - 200
Customer Support Specialist
5 days ago
🏡 Remote – New York
HST Pathways
Advancing healthcare with innovative technology.
Implementation • Training • Technology • Electronic Health Records • Ambulatory Surgery Centers
51 - 200
Description
• The HST Pathways Support Specialist serves as the customer’s point of contact for all service and support related questions. • The support specialist role requires troubleshooting and resolving application and customer workflow problems with exceptional customer service skills. • Deliver an exceptional client experience by identifying and documenting client needs and issues. • Provide consistent, timely, professional and high-quality client support. • Communicate and collaborate across teams and departments to help solve issues.
Requirements
• Bachelor’s degree recommended. • Proficient in MS Office and related products • You must be technically savvy with an ability to easily learn new software (echart or practice management experience preferred) • Healthcare or clinical experience preferred • Exceptional communication skills for both internal and external communications • Able to manage many ongoing activities and tasks in a fast-paced environment
Benefits
• Remote work environment • Health benefits paid for employee • Flexible Paid Time Off Policy • 11 company holidays per year • Paid parental leave • 401K with matching contributions • Learning and development allowance • A diverse, inclusive, and fun team!
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