Enterprise Customer Success Manager

September 12

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Foursquare

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We're a location technology platform, inventing the future with developer tools, enterprise solutions and consumer apps.

Location Analytics • Location Data • Mobile Location Data • Business Location Data • GIS Software

501 - 1000

Description

•Ensure broad adoption and evangelization of Foursquare’s product suite •Responsible for all commercial aspects of renewals: negotiation, legal, finance, etc. •Build and execute on territory strategy •Uncover new opportunities within your accounts that are a good fit for Foursquare •Actively work with customers to help guide and shape Foursquare’s own product roadmap •Provide best in class front line support for your customers while coordinating with technical counterparts for more complex situations •Partner with marketing to celebrate customer wins and highlight key customer champions •Take a relentless approach on enabling success for your customers

Requirements

•5+ years of relevant experience across Customer Success, Sales, Consulting, or Account Management (data or SAAS experience preferred) •Experience managing complex customers involving multiple stakeholders •Excellent interpersonal skills with a history of building strong user relationships •Experience working directly with executive teams •Ability to actively manage and consistently exceed customer expectations •Proven track record of meeting or exceeding customer retention targets in a fast paced tech environment. •Ability to build strong cross functional relationships internally •Ability to mobilize and quarterback cross functional resources to help your customers be widely successful •Your own unique talents! If you don’t meet 100% of the qualifications outlined above, we encourage and welcome you to still apply!

Benefits

•Flexible PTO - rest and recharge when you need it! •Industry Leading Healthcare - comprehensive and competitive health, vision, dental, life insurance •Savings and Investments - 401(k) with company match •Equipment Setup - you will receive all necessary hardware for your job function •Family Planning and Fertility Programs - programs via Carrot •Employee Resource Groups - to help you stay connected •Hybrid Work Schedule for in-person collaboration on Tuesdays, Wednesdays, and Thursdays. For roles considered remote, this will not apply.