Account Manager

July 13

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Blackbird

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We are a design studio sprouted from the award winning menswear store Blackbird, first opened in 2004 in Seattle, WA$1. .$1

Perfume • Incense • Grooming & Cosmetics • Bath Products

2 - 10

Description

• Build processes and standardize best-practices within restaurant success • Partner with Sales & Account Management to manage the relationship, troubleshoot issues, and solve for questions from restaurant partners • Track restaurant KPI and OKR to understand their success, issues, or opportunities • Think like a scientist, measuring small tests in what drives successful restaurant adoption longer-term on the Blackbird platform and measure results • Excel in hands-on restaurant relationship management and training of new restaurant staff on new features or products • Be one step ahead of restaurants by proactively maintaining communication channels with restaurant partners via email, phone, and face-to-face meetings • Be a champion of Blackbird’s mission, brand, and product

Requirements

• 2+ years of experience in customer-facing Account Management support roles, preferably in a technology-enabled industry • Restaurant, hospitality, or tech experience with an industry disrupting product • Track record of going above and beyond to deliver magic for customers and partners by leading with empathy • Ability to take initiative, build rapport, and solve problems quickly

Benefits

• competitive salaries • stock options • medical, dental, vision, life and disability coverages • flexible vacation • parental leave program • not-so-standard, extra-fun benefits