BlueCat
Our mission is to help the world’s largest organizations thrive on network complexity, from the edge to the core.
IPv6 • DNSSEC • Managed DNS • Virtualization • Enterprise DNS
201 - 500
Enterprise Support Engineer
2 days ago
🏡 Remote – New York
BlueCat
Our mission is to help the world’s largest organizations thrive on network complexity, from the edge to the core.
IPv6 • DNSSEC • Managed DNS • Virtualization • Enterprise DNS
201 - 500
Description
• Work directly with strategic enterprise customers to address technical concerns • Partner with clients to optimize BlueCat products and services • Provide in-depth troubleshooting, debugging, and testing to resolve customer issues • Own technical relationship with customers and align their needs internally at BlueCat • Collaborate with multiple business units within BlueCat to escalate issues as needed
Requirements
• 5+ years’ experience with networking protocols and debugging network issues • Strong experience with common protocols and services (FTP, TFTP, NTP, SNMP, syslog, etc.) • Strong understanding of DNS, DHCP & Linux • Excellent communication skills to explain technical issues to non-technical audiences • Experience managing customers in an enterprise environment and demonstrating excellence in customer service • Insatiable thirst for knowledge and improvement • Proactive and tenacious self-starter • Capable of prioritizing and efficiently focusing on multiple projects • Passion for constant improvement
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