BuildOps is the only all-in-one management software built specifically for the modern commercial specialty contractor. Focusing on trade contractors, BuildOps combines service, project management, and more into a single SaaS platform.

BuildOps enables subcontractors to run their entire business on one software solution that manages their invoicing & billing, scheduling, estimates, proposals, payments, workflows, custom forms, financial reporting, and more. Our industry leading cloud-based solution allows commercial service contractors to increase cash flow, boost profit margins, and impress their customers.

Founded in 2018, privately held, and veteran-owned, BuildOps is backed by large institutional firms including Founders Fund, Next47 (Siemens), Global Founders Capital, and other world-class institutional investors. Visit BuildOps.com to learn more.

BuildOps

Customer Success

Manage customer success and support for BuildOps software solutions.

•Assist customers with all aspects of our software through phone, email, and Zoom screen-sharing sessions, with a primary focus on customer success, support, and satisfaction.
•Become a BuildOps product expert and help both customers and co-workers succeed by identifying creative solutions to unique workflow requirements.
•Utilize support tools such as Monday.com, JIRA Service Desk, UserGuiding, and OpenPhone to efficiently handle customer cases and track personal performance.
•Collaborate as part of a tight-knit team, working together to provide superior technical support while maintaining a positive environment.
•Troubleshoot and submit bugs to our developers acting as the primary driver from bug ticket creation through resolution.
•Champion customer needs internally by providing feedback and escalating requirements, ensuring that they receive the attention they deserve.
•Travel on-site to our customers’ office locations in order to assist with their initial BuildOps implementations.

Customer Success Manager (East Coast US) 

• Assist customers with all aspects of our software through phone, email, and Zoom screen-sharing sessions, with a primary focus on customer success, support, and satisfaction.
• Become a BuildOps product expert and help both customers and co-workers succeed by identifying creative solutions to unique workflow requirements.
• Utilize support tools such as Monday.com, JIRA Service Desk, UserGuiding, and OpenPhone to efficiently handle customer cases and track personal performance.
• Collaborate as part of a tight-knit team, working together to provide superior technical support while maintaining a positive environment.
• Troubleshoot and submit bugs to our developers acting as the primary driver from bug ticket creation through resolution.
• Champion customer needs internally by providing feedback and escalating requirements, ensuring that they receive the attention they deserve.
• Travel on-site to our customers’ office locations in order to assist with their initial BuildOps implementations.

Customer Success Manager

Account Executive

Acquire new corporate customers and evangelize a groundbreaking software solution for contractors.

• Manage prospects from lead to close
• Land new business within new and existing customer base.
• Clearly articulate and demonstrate BuildOps value propositions, creating excitement and enthusiasm among prospects
• Regularly iterate messaging that will scale our outbound prospecting engine
• Engage and collaborate with senior executives on the dramatic shift in technology within the construction industry
• Partner with the SDR, Sales and Sales Engineering teams to develop account-based sales strategies to uncover value for all go-to-market department leaders

BuildOps Jobs in New York City

BuildOps

Customer Success Manager (East Coast US)

BuildOps

Customer Success Manager

BuildOps

Corporate Account Executive

BuildOps