SMB Account Manager

April 2

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Canary Technologies

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Canary Technologies is a leader in hospitality technology that provides hoteliers with simple and secure solutions.

PCI Compliance

11 - 50

Description

• Drive Retention: Actively work to maintain and increase gross retention revenue within the SMB segment by implementing strategies to minimize churn and enhance customer loyalty. • Manage Renewals & Minimize Churn: Take charge of the renewals process by identifying at-risk customers early and implementing targeted strategies to retain them. Actively engage with customers considering cancellation to understand their concerns and prevent churn. • Identify Expansion Opportunities: Increase net retention revenue by analyzing health metrics and usage patterns to identify and surface opportunities for account expansion. • Scale Customer Health Management: Proactively monitor the overall health of our SMB segment and partner with Customer Success Managers (CSMs) to implement scaled customer health management initiatives.

Requirements

• BA/BS • 2+ years of relevant work experience, preferably in a high-growth startup environment. • Strong aptitude for data analysis, with the ability to derive meaningful insights from complex datasets. • Excellent verbal and written communication skills, capable of conveying complex ideas effectively to a diverse audience. • Proven track record of success in driving renewals and expansion initiatives specifically tailored to the SMB customer segment. • Self-starter mentality with a demonstrated ability to initiate and drive projects to completion autonomously. • Ability to work collaboratively across teams, building strong relationships with stakeholders and colleagues.

Benefits

• Health Care Plan • Paid Time Off (Vacation, Sick & Public Holidays) • Stock Option Plan • Flexibility to visit and travel to our offices (SF, Dallas, NYC)