Customer Service Representative

June 26

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Cannon Industries of Colombia

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At Cannon Industries of Colombia we are committed to quality

Toallas and Sabanas

1001 - 5000

Description

• Communicates with customers on all questions and inquiries related to their orders including on-time delivery of product • Responsible for customer order entry from EDI • Monitor EDI schedules to make sure EAU (Estimated Annual Usage) is being met, and that customer orders are not dropping out of schedule • Monitor customer websites for purchase orders, schedule changes, request for quotes, quality information • Handles customer inquiries pertaining to orders/product • Communicates with customers daily to report ship & delivery information • Complete ASN (Advance Ship Notice) when parts ship to customer • Monitor all shipments by production to customer • Maintain all customer files • Create Expediter Report • Monitor the customers delivery performance • Acknowledge customer PO’s (purchase orders) • Proactively notify customers of late orders • Assign RMA’s (Return Material Authorization) to quality department for reconciliation • Provide proof of delivery to customers as necessary for invoice discrepancies. • Maintain and input data pertaining to customer orders in database

Requirements

• 2 years customer service experience in an administrative/office setting • Excellent phone communication ability • Ability to navigate a computer database • Attention to detail • Organized with clerical skills

Benefits

• Drug, smoke, and alcohol free working environment