Customer Support Manager

June 26

Apply Now

Receive Emails with Similar Jobs

Dublin Airport DUB

WebsiteLinkedInAll Job Openings

Dublin Airport is the principal international gateway to the island of Ireland handling 27.9 million passengers in 2016$1. .$1

1001 - 5000

Description

• The Customer Support Manager at dub will be responsible for overseeing all customer service activities, ensuring customer satisfaction, and maintaining high service standards. • Responsible for developing and implementing customer service policies and procedures. • Help scale up support efforts through onboarding near-shore or off-shore reps. • Collaborate with other departments to ensure seamless customer experience and continuous business growth. • Report directly to the COO and play a key role in customer retention and business expansion. • Close association with the broker-dealer to ensure compliance with financial regulations and standards.

Requirements

• 3-5 years of experience in managing customer support in a fintech startup, with a focus on customer support strategies and growth efforts. • Proven track record in implementing customer support policies and procedures, and managing near-shore or off-shore reps. • Familiarity with financial services, investing, and the stock market. • Ability to provide exceptional service in multiple channels, including phone, chat, and email. • Detail-oriented and analytically-driven, with the ability to do the analysis required to build an optimized and efficient customer support strategy. • Understanding of customer relationship management software (Zendesk) is highly desired. • FINRA Exams are not a prerequisite, but a major plus if you already have these credentials! • Willingness to work in-person regularly at our NYC-based office (Financial District). We offer a hybrid model at 3 days a week in the office (negotiable). • Must be authorized to work in the US (unable to sponsor at this time).

Benefits

• Competitive salary ranging from $70k-$125k, commensurate with experience and geography. • 100% paid health insurance for employees with partial coverage for dependents. • Generous time away, including company holidays and unlimited PTO. • Lively office environment with fully stocked snacks, coffee, espresso, and weekly bagel days! • Opportunity to take FINRA exams with study materials and exams paid for by the company!