Product Support Specialist
June 7
🏢 In-office - Manhattan
Description
• Interact closely with a diverse range of customers, including enterprises, startups, and SMBs, providing hands-on support to help them maximize the use of the product. • Gather and analyze customer feedback to identify common issues and areas for product improvement, ensuring that user insights contribute directly to product development. • Create informative and engaging content based on common user needs and feedback, which could include guides, FAQs, and best practice documentation to enhance user experience and product understanding. • [Bonus] For those with coding skills, there is the opportunity to directly address and resolve product issues, contributing to software troubleshooting and enhancements.
Requirements
• You have a technical background: Ideally, you possess technical skills that enable you to understand and solve product-related issues effectively, and even code solutions when necessary. • You are deeply customer-focused: You have a proven track record of working successfully with customers, understanding their needs, and delivering exceptional service. • You are an excellent communicator: You can clearly articulate ideas, product benefits, and feedback both internally and externally, and can create content that resonates with a variety of audiences. • You thrive in a dynamic, fast-paced environment: You are excited about the opportunity to work in an early-stage company where you can have a significant impact on the product and business. • You are proactive about using insights to drive improvements: You are adept at gathering feedback, analyzing it for patterns, and using those insights to make informed suggestions for product enhancements.
Benefits
• Competitive salary and role trajectory. • Health insurance. • Visa sponsorship. • Flexible schedules and paid time off. • Mental health. • Annual company retreats. • Personal comfort. • Remote work.
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