Technical Support Associate_Mandarin Speaking
September 6
🏢 In-office - Manhattan
Description
• Responsible for restaurant technology installations and post-sales support • Interface with restaurants and customers to optimize service • Manage partnerships and collaborate cross-functionally • Install, configure, and train restaurant staff on products • Work with menu team to configure restaurant menu • Respond to incoming calls, chats, tickets, and cases • Collect and solve feedback from partners and customers • Optimize business performance for restaurant partners • Collaborate with operations, product, and engineering teams • Ensure growth and profitability of restaurant technology solutions
Requirements
• Bilingual proficiency in English and Mandarin required • 1+ years of relevant experience highly preferred • Prior startup experience preferred • Bachelor’s degree in a related field preferred • A valid driver’s license and access to a vehicle is required
Benefits
• A fair compensation package • Medical, dental, and vision insurance • 401(k) • 100% employer-paid Short-Term Disability (STD) • 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance • 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance • Company holidays • Birthday off • Paid Parental Leave • Flexible Paid Time Off (PTO) • Employee Assistance Program (EAP) • Fuel reimbursement
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