Customer Success Architect

July 2

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Chronosphere

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With the only cloud native observability platform that puts you in control, the road to remediation just got shorter.

Distributed Systems • Large Scale • High Performance • open source

201 - 500

Description

• We seek a motivated Customer Success Architect (CSA) at Chronosphere. CSA’s leverage their problem-solving and relationship management skills, along with deep product knowledge, to ensure customer success. You'll be the key contact for technical and account management, helping customers achieve their goals, managing daily interactions, and navigating the Chronosphere ecosystem to maximize platform value • Trusted Advisor: Understand customers deeply, manage corporate objectives, and drive comprehensive solutions in Observability. • Network Expansion: Collaborate with both business & technical partners to provide optimal customer experiences and reduce change management burdens. • Risk Detection and Diagnosis: Identify and address risks to customer success, prevent churn, and support revenue forecasting and mitigation. • Prescriptive Selling: Evaluate customer needs, track progress, and identify opportunities for additional product or feature adoption. • Onboarding and Adoption: Collaborate on success plans during sales cycles to maximize customer time-to-value with Chronosphere. • Documentation: Document successful onboarding and adoption processes to validate success and expand influence. • Champion Building & Executive Relationships: Support key advocates within customer organizations and leverage success metrics to gain executive sponsorship. • Customer Advocacy: Advocate for customers' needs and ensure their feedback is represented in internal product discussions and roadmap planning. • Drive Internal Customer Attention: Collaborate with Sales, Engineering Marketing and Product to surface and engage appropriate Chronosphere resources to address all customer issues. • Value-Based Outcomes and Business Value Realization: Focus on aligning Chronosphere’s capabilities with customer objectives, measuring and communicating ROI, and providing strategic insights to maximize long-term value and adoption.

Requirements

• 5+ years of experience in Technical Account Management, Customer Success Management, Consulting, Solution Architect, or another customer-facing role with a track record of top performance. • Industry experience and technical understanding related to Observability, DevOps, Application Performance Monitoring, logging, tracing, pipelines, and/or broader cloud-native application infrastructure platforms. • Experience working with cross-functional teams (e.g. Sales, Product, Engineering, Marketing). • Direct hands-on experience with Docker, Kubernetes, AWS, GCP, Azure, or other modern cloud-native technologies and platforms. • Experience with both the MEDDPICC qualification methodology, and Command of the Message/Value Framework sales methodology • Experience in working with complex, multi-divisional, multi-geographical customers and impressive executive presence and communication abilities. • Strong knowledge of relationship and account management. • Experience in defining processes and providing thought leadership. • Strong technical, analytic, and problem-solving skills. • Strong business acumen with the demonstrated ability to discover, quantify and measure business pain and tie that to technical solutions. • Proven track record of advising senior business stakeholders towards positive business outcomes. • Exceptional presenter and communicator with demonstrated experience in client-facing roles or in a role working closely with C-Suite executives

Benefits

• Health Insurance Coverage • Unlimited Vacation Time • Competitive Salary • Stock Options • And More