Customer Success Manager - Mid Market

June 29

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Omada Health

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A digital-first chronic care provider, helping members change mindsets to improve health and build lasting change.

Diabetes Prevention • Digital Health • Behavioral Science • Digital Therapeutics • Health Benefits

201 - 500

💰 $192M Series E on 2022-02

Description

• Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time. • Growing fast and looking for a Mid-Market Customer Success Manager to help onboard, implement, and manage new and existing customers with an employee population of 3-10k. • The CSM will own the relationships between Omada and a segment of client partners, project managing implementation, and taking responsibility for up-sell opportunities and renewals. Works closely with Sales, Data, Marketing, IT, Operations, and Product teams. • Primary point of contact and face of Omada to clients.

Requirements

• A bachelor's degree and 6+ years of relevant professional experience • Experience project managing and owning the post-sales implementation in collaboration with technical teams • Experience in startup to Fortune 50 company employee size (industry experience: healthcare, manufacturing, retail, etc) • Experience in or knowledge of field sales or account management working towards up-sell and cross-sell opportunities, and owning the renewals process • Successfully managed complex projects with grace, and have an aptitude for using data to drive decisions • A strong aptitude for using various programs and tools, including, but not limited to: Salesforce, Excel, PowerPoint, Google Suite, etc.

Benefits

• Competitive salary with generous annual cash bonus • Stock options • Remote first work from home culture • Flexible Time Off to help you rest, recharge, and connect with loved ones • Generous parental leave • Health, dental, and vision insurance (and above market employer contributions) • 401k retirement savings plan • Two giftable Omada enrollments per calendar year • Lifestyle Spending Account (LSA) • Mental Health Support Solutions • ...and more!