Client Success and Strategy
June 26
🏡 Remote – New York
Description
• Establishing, growing, and managing relationships with new and existing clients at all levels, including C-suite • Functioning as a Fathom product expert comfortable with translating technical communications between clients and our product and engineering teams • Creating, owning, and maintaining a continual client feedback strategy in coordination with the product roadmap and the engineering and commercial teams • Developing, coordinating and shepherding clients through each phase of our onboarding program with clearly-defined deliverables and timelines to get clients fully activated • Growing existing business through upselling and cross-selling initiatives • Converting executives, including C-suite, of high-profile clients into Fathom advocates and reference clients • Some travel expected, up to 15%
Requirements
• 5+ years of client management experience working with director-level through C-level clients • Management consulting experience, including client relationship management, with focus on revenue cycle management, healthcare documentation management, and/or healthcare operations • High proficiency in driving dynamic problem-solving through first principles thinking and the ability to work efficiently under pressure in a startup environment • Excellent attention to detail, written and verbal communication, with remote collaboration experience preferred • Strong organizational skills and tactful negotiation skills, including an ability to execute successfully on multiple tasks and swiftly negotiate and/or re-prioritize based on strategic needs or client demands
Benefits
• PTO and Uncapped Sick Days • Medical/Dental/Vision Coverage • 401k Matching • $1,500 USD Home Office Budget • Virtual and Local Office (San Francisco, New York City and Toronto) Team Building Events • Annual Company Off-site
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