Service Business Development / Customer Service Representative

May 1

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Rallye BMW

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Rallye BMW is New York's premier BMW center, located in Westbury, New York$1. .$1

201 - 500

Description

• Establish ongoing consulting relationship with customers by being available during normal hours to answer questions, explain additional repairs needed • Promote the sales of appropriate services, parts, and accessories by accurately identifying the customer's service needs and by thoroughly understanding the BMW products and service lines. • Establish working agreement with the customer by determining and verifying customer's service needs and recording them along with current vehicle and customer information on the repair order (phone number & email address). • Verify customer’s need for alternative transportation (Rental, Shuttle, Taxi, & Loaner vehicle) • Coordinate with the Service Manager, Service Advisors, or other retail center personnel in order to communicate with customers and technicians regarding repair work. Determine time of completion. • Advise customer of early or late vehicle drop off and pick up procedures (i.e. Early Envelope, drop box location, or fax in reservation confirmation form). • Follow up with customers who missed their appointments. Confirm customer appointments

Requirements

• Previous automotive BDC, customer service, and/or phone sales experience required • Outstanding Customer Service Skills • Trainable in various computer systems • Excellent verbal/written communication and organization skills • Outgoing and patient personality with outstanding customer relations ability • Professional personal appearance • Must be available to work Saturdays

Benefits

• Great benefits package including medical, dental and vision coverage for employee & family! • Company paid life insurance and optional additional coverage. • Voluntary short term and long term disability available. • Additional voluntary benefits including Aflac and LegalShield! • Paid time off! • Paid holidays! • 401K plan. • Employee Assistance Program