Senior Client Success Manager
March 12
🔄 Hybrid – Manhattan
Description
• Serve as the day-to-day relationship manager for campaign strategy, execution and performance, while being an expert in Cognitiv capabilities and products • Effectively utilize data and insights to make campaign optimizations and product recommendations to exceed clients’ KPI goals, drive renewals and growth • Develop and cultivate relationships with brand and agency clients to focus on ensuring client retention and satisfaction • Drive ongoing internal operational efficiencies and platform performance through process optimization and feedback to stakeholders (Product, Engineering and Data Science) • Support sales staff in all client-related activities, such as onboarding, education and training, business reviews and planning
Requirements
• Bachelor’s degree in Business, Communications, Marketing and/or equivalent industry experience • 6+ years professional experience – minimum of 3 years in digital media, client services or programmatic experience (ATD, SSP, DSP, DMP, Ad Network, Client-side, etc.) • At least 2+ years of client-facing experience required • Knowledge of programmatic ecosystem (DSPs, SSP platforms, ad servers, data providers, viewability and brand safety, attribution and measurement partners, campaign tactics, etc.) • Strong presentation and communication skills (written and verbal) and excellent customer service skills • Experience in performance advertising, programmatic deal troubleshooting, problem-solving and an ability to collaborate cross-functionally in a dynamic environment • Ability to build strong relationship with clients, understand their business objectives and recommend the best strategies for implementing solutions • Proficient in Excel and ability to utilize large data sets to build insights and strategy recommendations • Experience prioritizing and managing tasks within a fast-paced environment • Exceptional attention to detail and organization skills
Benefits
• Medical, Dental and Vision coverage, including some plans that are 100% employer paid • 12 weeks paid parental leave • Unlimited PTO • Hybrid work model • Lunch reimbursement • Fitness reimbursement • Cell phone reimbursement • 401(k) plan • Employee Assistance Program • Pre-tax commuter benefits
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