SVP - Client Partner

Yesterday

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Critical Mass

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We design experiences for brands we love. Anywhere we go, digital is our home. Canada + The World, Since ’96.

Digital Marketing • Brand Launch & Experience • User Experience & Interaction • Design • Insight & Planning

501 - 1000

Description

• Develop and manage client relationships to be seen as a leader and trusted advisor – balancing company and client needs • Develop and communicate innovative, creatively brilliant, hardworking ideas that move the client’s brand, business, and client/agency relationship forward • Provide vision, inspiration, and strategic thought leadership to both the agency team, and the clients • Drive innovation and continually push for fresh thinking and what is next with internal teams and platform partners • Act as an escalation point for client issues and create opportunities for incremental services • Focus on growing & training new senior leadership to tackle the future of the business • Engage a multi-disciplinary and multi-agency leadership team to ensure work is meeting/exceeding client expectations • Ensure a collaborative approach internally and across agency partners to ensure happy and productive working relationships • Motivate CM teams through effective communication, leadership, and guidance • Establish revenue forecasts/ targets for Critical Mass clients and manage team operations to ensure on-target utilization, revenue and proper skillset casting for shifting business requirements

Requirements

• An industry leader with 15+ years of experience in Account Management experience in Digital Marketing, Advertising, and/or Technology Consulting disciplines • A brilliant operator with demonstrated understanding of Customer Relationship Management, Content Management, Analytics, Digital Marketing, and Commerce Internet Technology • A collaborative individual with proven ability to establish and nurture strong and productive client relationships from C-Suite downwards. • A trusted partner • A strong communicator and skilled storyteller • Tenacious and brave at your core • Smart and nimble with an incredible work ethic. • Someone who sets the bar high and holds yourself & others accountable • Willing to travel 1-2x/month

Benefits

• Global maternity and parental leave • Competitive benefits packages • Vacation, compassionate leave, sick days, and flex days • Access to online services for families and new parents • Extensive winter holiday office closures • Summer Fridays (off at 3:00 PM local time every Friday) • Diversity and Inclusion Board with 12 affinity groups • Internal learning and development programs • Enterprise-wide employee discounts