Critical Mass was founded when a design visionary and a successful entrepreneur came together with a focus on digital experiences in a rapidly evolving space. Over the next 25 years, we helped global brands reimagine digital and transform their businesses though strategic consulting, innovative creative ideas and cutting-edge technology thinking.Today, we are 1100 employees across 11 global offices. Even though we’re much bigger than when we started out in Calgary, we remain true to our roots—we’re transparent, honest, passionate, and have a can-do attitude that our clients notice and appreciate. Our executive and global leadership team use an open and accessible management style to drive our success on all fronts: innovating our work and services, mentoring our talent, and ensuring we deliver of industry-leading work. We believe this is core to our success as a digital leader.Our philosophy is grounded in the most important part of the digital experiences we deliver—the customer. We believe that the best customer experiences comprise two interrelated elements. The first is what we call “the invisible,” the hidden platforms, code, and business intelligence (data) that power smarter, more functional, personalized experiences. The second element is “the visible”—the interaction models, creative design, art direction, and content that your customer sees, feels and uses. When these two elements work in sync, and in service to the needs of the customer, then a brand will improve its business results and increase customer loyalty.

Critical Mass

Marketing

Senior Media Buyer focuses on executing marketing strategies for clients.

•The Senior Media Buyer is involved in planning, managing and executing interactive marketing strategy.
•This would include but not be limited to online media and promotional support, and online advertising production.
•In order to maximize client business/marketing objectives.
•Must have in depth knowledge of all digital channels including paid search, display, video, mobile, and other emerging channels.
•Experience in traditional (OOH, Print) is also helpful.
•Responsible for facilitating and managing the relationship between the client and third-party vendors.
•Maintain and optimize campaigns and manage the Media Planners.

Senior Media Buyer - Local

Product Designer

Design and execute UX strategies for clients' digital products.

• Design holistic systems, flows, and interfaces that are simple, elegant, and beautiful through detailed wireframes, visual compositions, and prototypes that communicate design intent, and client and user feedback.
• Provide guidance, leadership, and support to other UX designers and the project team.
• Lead discussions with stakeholders regarding feature design, using an organized and methodical approach. Balance creative requirements with client business requirements.
• Manage time effectively and execute according to commitments.
• Apply a critical lens to your work and the work of others in service of the solution.
• Demonstrate team orientation and build rapport with creative teammates, strategists, content strategists, marketing science, and producers.
• Clearly articulate complex ideas to both the internal team and client.
• Anticipate upcoming client and team needs, identify risks, and mitigate appropriately.
• Lead the design of a large feature or group of small-to-medium features with limited input from the Director of UX.
• Continuously seek to be well-informed regarding new software and design concepts.
• Understand the process of business development, and lead aspects of pitch creation in alignment with the overall sales story.
• Contribute to team culture by acting as a coach and mentor to junior team members, modelling the behaviours and characteristics of a CM leader.
• Be actively engaged with colleagues both within and outside of teams, promoting collaboration and inclusion.

Freelance User Experience Director, Product 

Art Director

Lead creative efforts to drive excellence and account growth in a digital agency.

• You are a strong creative voice of the agency and holistically lead large teams to creative excellence, account growth, project delivery and talent development
• You are a master storyteller – knowing what sells, showing what delights, and flexing creative limits with ideas that scare and enthrall
• You know how to make the complex simple, the digital, human and the work the best it can be
• You maintain momentum. You are proactively directing and inspiring your team to achieve and succeed
• You solve problems and overcome challenges with poise and confidence
• You advocate for your client, your team, and for the agency
• Drive creative discipline, through operational expertise and work to improve a culture of excellence and accountability
• Lead the team to conceive and develop creative that fulfills the expectation of the brief

Group Creative Director, Future Opportunity

Business Development Rep

• Successfully close qualified leads within targeted accounts and verticals; 60% of effort will be focused on screening and qualifying in-bound leads, and 40% on securing new opportunities through consultant relations, conference attendance and relationship building, etc.
• Understand and internalize CM’s client criteria and be able to screen inbound leads
• Work closely with our NB Coordinator to ladder opportunities for exec review
• Support the development of RFP / RFI responses and presentations, mobilizing the team in the development of the solution under tight timelines. Must be able to inspire confidence from team members and guide the team through the response process effectively.
• Must be comfortable with working with all members of CM, from junior designers to senior leadership
• Cultivate and maintain relationships with sister agencies, as well as complementary technology and marketing partners, to develop new opportunities, joint business plans, and value propositions
• Represent the company at networking functions and other industry-related events through (e.g., networking, speaking, and/or other business-building activities)
• Able to draw from industry insights, past client work, and client needs to help formulate the strategy and proposed solution in collaboration with the team
• Contribute input and insight to regular reports, ongoing plans (business development and marketing), pipeline status and our new business dashboard
• Remain actively available via phone, e-mail, and chat for real-time discussions on opportunities, process, team collaboration, status, etc.
• Support outbound lead generation efforts at key moments in the year, partnering with our Marketing team to develop and distribute strategic content for prospecting efforts
• Through research and investigation, grasp the client’s unique business needs and pain points, and develop responses and interactions that connect with the client and demonstrate that CM understands their business
• Must possess strong intellectual curiosity and desire to understand and solve client problems and pain points
• Contribute to our business development and marketing strategies by being a key participant in quarterly, annual and ad hoc planning discussions
• Use your strong critical reasoning skills to provide meaningful, well-reasoned critiques and suggestions on the direction of a variety of initiatives, including the direction of the department, agency, or a particular pitch

Business Development Manager

• The Senior Associate, Digital Activation is the day‐to‐day steward on the business and is on the front lines of developing and activating both tactical and custom digital recommendations to meet our clients’ goals. • They evaluate and assess vendors using proprietary research tools and industry knowledge. • Negotiate and execute media buys, collaborate with digital partners to develop test and learn opportunities. • Be up to speed and fluent on the ever-evolving digital landscape and industry trends. • Analyze and optimize plans based on KPI’s and surface insights from data for client reporting. • Help navigate challenges, attention driven and find solutions and not be afraid to ask for help. • Develop and train the Associates, via mentorship, arrange training sessions and manage their daily workflow/tasks.

Critical Mass Jobs in New York City

Critical Mass

Senior Media Buyer - Local

Critical Mass

Freelance User Experience Director, Product

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Group Creative Director, Future Opportunity

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Business Development Manager

Critical Mass

Senior Digital Media Buyer (Programmatic)

Critical Mass