Our mission is to transform access to excellent care. For more than a decade, our team has helped organizations better care for their people with access to the best providers in the nation because we believe that there should not be a trade-off between affordable care and excellent care. 
As a market-leading healthcare services business, we provide high-quality and cost-efficient solutions for self-funded employers and their employees. Our solutions transform healthcare for our members, facilitating access to top-quality care at fair prices nationwide. 
Our SurgeryPlus® solution is the leading center of excellence (COE) for surgery. The accessibility of our network, utilization, savings, and outcomes are what sets SurgeryPlus apart from all other COEs. Our solution is also integrated into the benefits ecosystem to ensure utilization and a simplified experience for members. Dedicated Care Advocates guide members to our highly distributed network of individually selected, excellent surgeons, taking care of them at every step throughout their journey. By steering members within our network, we reduce complication rates and lower plan costs, in turn allowing employers to waive the employee cost share, increasing the affordability of care, and improving health equity. 
We’ve also launched Cancer Care Direct™, the first end-to-end cancer care solution. Our oncology nurse-led program is designed to guide the member from their initial diagnosis through active treatment and beyond ensuring access to excellent care where and when they need it. Where possible, we keep members close to home with excellent local community oncology care while ensuring they have access to both virtual and in-person care at the top national oncology centers of excellence. 

Employer Direct Healthcare

Customer Success

Manage Client Success Managers while enhancing client satisfaction and success outcomes.

• This is a new role at EDH which will help us scale our Client Success team as we continue on our trajectory of rapid growth.
• The VP of Client Success Management will manage our Client Success Managers (CSM) across all client sizes and markets including employer, labor and public sector clients.
• Our CSM’s support our Client Executives (CE) by owning the day-to-day operational interactions including client relationships, member escalations, member marketing, and client advocacy.
• This support function allows CE’s to focus on strategic account development and commercial growth.
• Consolidating the CSM function under this new role is a key component to our achieving scale, efficiency and operational excellence.
• The VP, Client Success Management will also own the implementation function and be responsible for delivering a world-class onboarding experience.

Vice President, Client Success Management

Develop client experience strategies for a rapidly expanding healthcare service provider.

• Lead a high performing product and engineering team driving best in class decisions across people, process, and product
• Perform deep discovery and user research with stakeholders, members, internal users, while taking into account legal, regulatory and competitive and market dynamics
• create and drive EDH's client experience strategy, ensuring that our products are able to extend and adapt to meet the growing needs or our broad and rapidly growing client base
• create product roadmap and communicate across product areas for broader visibility
• create top down and bottoms-up alignment ensuring your direct, peers, teams, and senior leadership are providing the right level of guidance in accordance with RACI or similar
• Set the bar for when and where to experiment
• Refine and build process as needed to ship high quality products on time and in budget while ensuring visibility and alignment across the org
• Partner with key commercial and client leaders to understand where the market is headed
• Make decisions that are rooted in driving viable business growth

Product Manager, Client Experience

Sales

Support Commercial Team initiatives for revenue generating opportunities through analysis and coordination.

• This role will report to the Proposal Strategy Lead and will support Commercial Team initiatives for revenue generating opportunities.
• The Senior Analyst, Strategic Sales is responsible for partnering with internal stakeholders on specific prospect/client opportunities as well as supporting broader Commercial team priorities.
• This person will provide heavy analytical and administrative support and will be responsible for assisting in both short-term and long-term Commercial team initiatives.

Senior Analyst, Strategic Sales

Business Operations & Strategy

Run strategic planning and support day-to-day execution for network development.

• Reporting to the VP of Commercial Strategy & Operations, the Revenue Operations Manager will be dedicated to the Network Development team by running strategic planning, developing and measuring KPIs, and supporting day-to-day execution.
• You will be the ‘right-hand’ and thought partner to the Chief Network Officer, holding them accountable to execution and embedding yourself in the team to uncover and execute on their strategic and operational needs.
• Help shape and directly implement the Networks strategy & team coverage model, including establishing growth targets, identifying strategic growth markets / provider types, designing and managing sales and account management territories, setting quotas, and implementing and managing compensation plans
• Spearhead a variety of sales and cross-functional initiatives that level-up the Network Development organization
• Define and report on Network Development KPIs using SQL and Excel, and devise action plans that improve the long-term strategy and near-term execution against that strategy
• Establish and run the Networks operating cadence to manage the provider pipeline, execute on prospective provider contracts, and forecast accurately
• Integrate the corporate sales objectives with Network Development plans to ensure alignment between Network Development and the needs of corporate clients / prospects

Revenue Operations Manager

Manage client relationships and drive strategic plans for Employer Direct Healthcare's clients.

• Successfully manage the overall relationship with the client and all stakeholders
• Develop service strategy to ensure renewal and growth of client accounts and retention of members for assigned accounts
• Develop plans to increase client revenue and profitability through better utilization of network, pricing strategies, and communication of new and enhanced offerings.
• Ensure both company and client objectives, expectations and goals are being met
• Exercise judgement in handling client discussions, escalations and issue resolution
• Demonstrate proactive ability to diagnose and fix root cause drivers of service and/or delivery problems
• Develop and manage strategic plans in the most proactive and strategic manner possible, and find new and innovative ways to show clients the value of the products and services purchased
• Proactively identify potential service issues and takes steps to resolve identified issues
• Lead and mentor account managers to resolve simple and complex issues as well as develop solutions proactively
• Successfully onboard new clients in a manner that sets them up for continued success
• Conduct professional and productive in-person meetings with clients
• Willingness to travel up to 35% of the time to clients, EDH headquarters (Dallas) and appropriate industry events.

Senior Client Success Executive - Strategic & Enterprise Segment

• As a VP of Enterprise Sales, responsible for sourcing new commercial client opportunities through prospecting, networking, and fostering consultant relationships with clients of 10-25K lives.
• Subject matter expert on contracting with the ability to articulate SurgeryPlus' value proposition and competitive differentiation.
• Report into the Chief Growth Officer

VP Enterprise Sales

• You are an integral role within the Client Success team by enabling mid-market clients to achieve their goals. 
• You will work with our mid-market clients to maintain exemplary service for the life of their partnership with us. 
• You are responsible for implementing and servicing the mid-market segment building client loyalty and satisfaction.

Employer Direct Healthcare Jobs in New York City