Customer Service Associate

September 10

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Envipco

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Empowering Deposit Return Systems

Reverse Vending Machine • RVM Technology • Reverse Vending Machine Technology • Bottle Deposit Bill • DRS

201 - 500

Description

• Client Partnership: Collaborate closely with customers to understand their specific challenges and partner with them to develop customized solutions. • Customer Engagement: Serve as the primary point of contact for customers, proactively anticipate needs, address concerns and complaints promptly and professionally. • Analytical Problem Solving: Leverage strong analytical skills to diagnose customer issues, identify root causes, and develop effective solutions that align with customer needs. • Travel & Direct Client Interaction: Must be able to travel to client sites (approx. 80% travel required) to provide in-person support, build relationships, and ensure a seamless customer experience. • Cross-Functional Liaison: Act as a bridge between the sales and dispatch teams, facilitating communication, resolving issues, and ensuring best practices are followed. • Process Improvement: Identify opportunities for process improvements based on customer feedback and internal insights. • Documentation & Research: Maintain detailed records of customer interactions, issues, and solutions. Conduct research to stay informed about company products, services, and processes, ensuring that you provide accurate and up-to-date information to customers.

Requirements

• 2-5 years of experience in customer service, client relations, or a related role. • Ability to travel extensively (approximately 80% travel required) and engage in direct client interactions. • Strong analytical and problem-solving skills, with the ability to develop and implement effective solutions. • Forward-thinking approach with a focus on continuous improvement. • Excellent administrative, written, and verbal communication skills. • Detail-oriented with a strong focus on accuracy and documentation. • Proven ability to manage multiple tasks and prioritize effectively. • Ability to work independently and collaboratively in a dynamic environment. • Experience working cross-functionally. • Strong organizational skills and ability to work independently. • Proficiency in Microsoft Office/Teams.