Customer Success Manager - AIoT
August 30
🏡 Remote – New York
Description
• Delivering and communicating VALUE for our customers, throughout the entire customer journey. • Develop a trusted advisor relationship with key customer stakeholders to drive product adoption and ensure they are utilizing all features and functionality effectively. • Consulting with customer stakeholders to understand their business strategies and goals as well as ensuring EPIC iO delivers value against agreed success criteria. • Embracing your passion for helping others solve complex needs by actively providing recommendations to customers for adapting new business processes. • Acting as the customer’s advocate internally amongst key business leaders. • Building relationships with the key team members while conducting regular check-ins and Quarterly Business Reviews to review customer goals, progress, and satisfaction. • Monitor customer health metrics and proactively take action to improve customer satisfaction and reduce churn. • Identifying upsell and cross-sell opportunities and collaborate with the sales team, as needed, to expand our footprint within the customer’s organization. • Owning the contract renewal processfor your assigned accounts
Requirements
• Professional, self-motivated, proactive, and results oriented. • Passion for technology and for being a part of a fast-growing SCaaS company and helping your clients see our value and show their value. • Experience and a love for working in a team environment. • Demonstrated ability to manage multiple projects and customers simultaneously while paying strict attention to detail. • Strong communication and interpersonal skills, with the ability to build rapport and credibility quickly. • Experience in the Site Security Industry and Access Control. • Account Management experience. • Comfortable with executive level business key performance indicators and financial metrics. • Experience working with CRM software and proficiency with Microsoft Office Suite • Experience with ChurnZero • Comfortable with utilizing Hubspot and Salesforce as a CRM
Benefits
• Bring your skills and knowledge to an innovative and growing workplace • Work and collaborate with a team who has become one of the best in the industry • Use industry-leading technology and the best tools available to ensure success • Work in a stable industry with strong growth potential
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