Customer Success Manager, Key Accounts

August 29

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Ceros

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Make content worth marketing.

content marketing • brand publishing • brand communication • digital design • interactive content

201 - 500

💰 $100M Private Equity Round on 2020-07

Description

• As a Key Accounts Customer Success Manager, be a trusted advisor for Enterprise customers. • Help customers succeed with Ceros' platform and maximize value throughout their lifecycle. • Understand customer requirements, onboard teams, conduct training, and drive product adoption. • Monitor customer relationships and predict challenges while providing solutions for satisfaction and retention. • Drive cross-sell/up-sell opportunities.

Requirements

• Fundamental understanding of design and digital marketing. • Experience balancing the needs of multiple stakeholders and working under tight time frames with resource constraints (3-5 years). • Proven track record in a client-facing role, driving client engagement, handling difficult situations and challenges, and delivering exceptional client service. • Demonstrates a high degree of organization and proficiency in leveraging internal systems. • Excellent communication skills and confidence to build and maintain relationships at all levels. • 3+ years of customer success/account management experience, preferably in SaaS business environment. • Ability to travel up to 25%, to include overnight travel for meetings. • Highly dependable, team player, self-starter, high energy, positive attitude with good organization and time management skills. • Bachelor’s degree or equivalent experience

Benefits

• Stock options • Premium health insurance* • 401K matching* • 16-weeks paid parental leave for primary caregiver • Flexible vacation days • Paid Sick days • Wellness Fridays • Stipend for your home office setup • Excellent gear (Macbook Air, external monitor, etc.) • Stipend towards experiences in which Cerosians can collaborate, educate, and create social connections with one another • Unlimited access to co-working spaces around the globe