Account Director
August 9
🏡 Remote – New York
Description
• Own your own book of business and the retention, overall customer satisfaction, and growth of those accounts. • Act as a strategic advisor for your Clients by identifying business and digital marketing opportunities, determining strategy, and building and executing a plan • Lead a team of Account Managers and Client Service team members • Target a 98% or higher customer retention rate and own the overall customer satisfaction of your accounts • Drive overall account team growth through existing and new sales opportunities presented via your book of business • General Administrative responsibilities include monitoring account receivables and profitability of accounts.
Requirements
• 5+ years' work experience • 2+ years management experience • 2+ years in Account Management, Sales, or related position • 4-year college degree (high GPAs, Business degrees, and top tier schools preferred) • Strong work ethic and a 'do whatever it takes to get the job done' attitude • Proven availability to build strong relationships • Make intentional decisions quickly while using critical thinking skills • Team player with the highest level of integrity • Excellent written and verbal communication skills • Willing to have difficult conversations when needed • Cares about personal growth & success of others • Ability to create and articulate well thought-out and well-written proposals • Knowledge of how businesses operate and the day-to-day issues small business owners face • Aptitude for managing numerous situations simultaneously and prioritizing effectively • Exemplary organization, time management, and follow-through skills • Ability to listen well, understand client needs and priorities, and translate them clearly and internally
Benefits
• Remote-First Environment • Quarterly Bonus Plans • Medical, Dental, & Vision Insurance • Company 401(k) Matching • Monthly Phone & Data Stipend • Generous Paid Time Off (PTO) Policy • Health Savings Account with Employer Contribution • Casual dress code • Company-branded swag
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