Enterprise Technology Desktop Support Engineer
August 27
🏢 In-office - Manhattan
Description
• The Enterprise IT Support Engineer will be involved in network engineering and troubleshooting, project management, mentorship of new team members, data cabling, systems administration in a variety of software and hardware environments, telecom administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department.
Requirements
• 1 year experience in a user or customer facing role. Experience in a tech support role preferred. • Strong knowledge of enterprise applications, tools and operating systems. • Strong technical knowledge in providing 24/7 support. • Experience in streamlining user device support functions. • Working knowledge of IT and engineering technologies and operations. • Strong analysis capabilities and skills in structured problem solving. • Strong program and service delivery skills. • Deep sense of urgency and ability to identify and achieve quick wins. • Ability to quickly learn new subject matter areas, assess operational maturity, establish KPI’s and metrics and drive towards operational maturity. • Ability to work on site up to 5 days per week.
Benefits
• An exciting and fun environment committed to driving real growth • Opportunities to build really cool products that fans love • Mentorship and professional development resources to help you refine your game • Be well, save well and live well - with FanDuel Total Rewards your benefits are one highlight reel after another
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