Implementation Solutions Engineer
2 days ago
🔄 Hybrid – Manhattan
Description
• Collaborate with the Sales, Customer Experience, and Engineering teams to integrate Findigs products into customer business and technical environments • Work with new customers to gather business requirements, understand customer needs, and identify opportunities for product enhancements • Work closely with the Engineering team to prioritize and coordinate product development efforts based on customer needs, business goals, and engineering resources • Document the integration flows for technical end users • Perform technical configuration for new customer accounts using low-code/no-code tools • Develop and document processes for Sales and Onboarding teams to enable smooth transitions of prospects to customers • Facilitate effective communication and collaboration between cross-functional teams, including Product, Engineering, Design, Sales, and Customer Experience, to ensure smooth project execution and timely delivery • Provide guidance and support to the Engineering team during the development process, including reviewing technical specifications, clarifying requirements, and troubleshooting issues • Conduct user acceptance testing (UAT) and quality assurance (QA) activities to ensure the delivered solution meets the defined requirements and high-quality standards • Act as a technical expert on our platform and engage with customers and internal stakeholders to gather feedback, address inquiries, and provide product-related support
Requirements
• 5+ years of experience in solutions engineering/architecture, product management, business analysis, or a related role within a software development environment • Strong technical acumen and the ability to quickly understand complex technical concepts • Exceptional problem solving ability with a deep interest in getting down to the root cause of an issue, problem, and/or flawed process • Previous experience working directly with customers to understand customer needs and requirements • Understanding of the B2B SaaS sales cycle and the ability to align product initiatives with sales objectives and customer requirements • Experience working with enterprise-level SaaS platforms, understanding their unique challenges, and developing solutions to address them • Excellent written and verbal communication skills, with the ability to effectively communicate across various levels of the organization • Detail-oriented with strong organizational and prioritization skills • Proven ability to work collaboratively in a cross-functional team environment • 3+ years experience in a technical consultative role (such as Solutions Architecture) • Experience with one or more programming languages (e.g., Python, Java, JavaScript) to effectively collaborate with Engineering teams and understand technical complexities • Familiarity with REST APIs and their implementation to facilitate integrations and data exchange between our platform and external systems • Proficiency in SQL for data analysis, reporting, and querying relational databases • Previous experience in a SaaS environment and knowledge of core web concepts such as Chrome Developer Tools • Knowledge of Cloud Platforms (such as AWS, GCP, or Azure)
Benefits
• Competitive base salary + Pre-IPO equity + Benefits • Unlimited paid time off – a minimum of two weeks required • Mental health Fridays once a month • 100% healthcare coverage • 401k matching up to 5% • Monthly gym stipend
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