FireMon’s mission is to improve security operations that will in turn lead to better security outcomes. FireMon delivers industry-leading security policy management, cloud security operations, and cybersecurity asset management solutions to over 1,700 enterprises in nearly 70 countries. Our security policy management platform is the only real-time solution that reduces firewall and cloud security policy-related risks, manages policy changes, and enforces compliance. FireMon’s DisruptOps offering is the only distributed cloud security operations offering that detects and responds to issues in the fast-paced public cloud environments such as AWS and Azure. Our cloud-based Lumeta cybersecurity asset management solution can scan an entire enterprise infrastructure, from on-premises networks to the cloud, to identify everything in the environment and provide valuable insights into how it’s all connected together. Learn more at FireMon.com.

FireMon

Product Specialist

Product Specialist at FireMon providing technical support and solutions.

• Gather and analyze information about a customer’s environment and use of FireMon.
• Be able to effectively communicate and work with our client’s business and technical representatives.
• Understand customer’s pain points and be able to identify and propose effective solutions.
• Be able to configure FireMon products effectively for non-development-related issues.
• Be able to advocate for our clients with FireMon’s technical teams, including Support Services and Engineering, on customer’s technical issues and projects.
• Be an expert on FireMon Products by going through documentation, self-paced training, working sessions of peers, participating in support groups, and contributing to FireMon Knowledge base.
• Stay current on all product changes and complete self-directed training on new features, as necessary.
• Provide clear and constructive product feedback to Global Services leadership based on customer requirements.
• Work closely with Implementation Teams and Account Owners to ensure communications are cohesive throughout the customer journey.
• Be able to work with Project Managers on larger projects and to manage smaller projects including regular project updates and communications.
• Maintain a positive attitude and push projects toward completion.
• Install software and optional hardware through online sessions or onsite work.
• Provide training to end users to ensure their primary objects for the product purchase are met.
• Verify that core functionality is operable and troubleshoot any issues that arise.
• Be able to describe and articulate customer problem in Support tickets and provide all information required from the customer.
• Triage customer support tickets by monitoring them, escalating them, if necessary, ensuring that the issue is resolved or documented and relayed to the customer in a timely manner.
• Be able to communicate clearly, accurately, and empathically, both orally and in writing.
• Set up channels for open communication, clear expectations, and trust in your teammates via email/slack/meetings/documentations.
• Impart your knowledge to your team members via regular workshops, meetings, and any other innovative means.

Product Manager

Connect strategy and delivery for innovative cybersecurity product solutions.

• Ensures the team is getting the business collaboration needed for success.
• Light use of project management tools.
• Heavy initial release planning then continuously engages the team to update the plan each iteration.
• Holds daily 15-minute standup meetings with all team members.
• Measures and reports progress toward product goals to the overall product team.
• Brings high visibility into the team’s progress.
• Prepares visual reports that represent the team’s progress.
• Develop and contribute to a strong product culture that values collaboration across functions & stakeholders, continuous and rapid testing, learning & iteration, solving problems and delivering outcomes.
• Collaborate with UX design and engineering leaders to define requirements for new products and enhancements for the entire delivery team.
• Partner with marketing, field engineering, sales and customer success teams to provide technical enablement and training.
• Develop & maintain collaborative relationships with business stakeholders, including FireMon’s marketing, field engineering, sales and customer success.
• Identify relevant data sources & metrics that can be used in all phases of the product planning and delivery process. Share insights and learning with product teams, stakeholders and executives to increase decision quality.

Product Owner

Full-stack Engineer

Develop innovative software solutions simplifying firewall management for customers.

• Continuously deliver customer value through the delivery of software features.
• Write maintainable code, working in a professional agile software engineering environment (source control, shortened release cycles, continuous integration/deployment, etc.)
• Participate in code reviews and team meetings, providing technical insight.
• Work with a team implementing new features and supporting current services/applications.
• Work on hard problems; design, develop, test, deploy, maintain, and improve services and applications.
• Evaluate modern technologies and approaches to streamline or improve our rapid application development tooling and conventions.
• Regularly learn new systems and tools as the FireMon platform and ecosystem evolve.
• Utilize a broad application of principles, theories, and concepts in applicable disciplines, plus a working knowledge of other related fields.
• Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.

Full Stack Software Engineer

Sales Engineer

• Sales Engineers are responsible for explaining, deftly demonstrating, and effectively communicating our value proposition to potential customers. Sales Engineers must have the aptitude to develop an expert understanding of the FireMon product portfolio, system architecture, and technical solution positioning.

Technical Account Manager

• Advocate for designated customers and manage their needs across all offerings
• Prioritize and communicate customers' technical issues
• Provide status updates and guidance to customers
• Work with project teams on technical issues and projects
• Maintain current knowledge of product line
• Provide hands-on customer support
• Manage competing client demands
• Provide constructive product feedback
• Document best practices
• Be a technical resource for customer questions
• Partner with Account Owners to manage customer expectations
• Maintain and gain technical certifications

FireMon Jobs in New York City