Technical Account Manager

January 17

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FireMon

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Improve Security Operations. Improve Security Outcomes.

security • firewall • management • software • compliance

201 - 500

💰 $40M Debt Financing on 2020-08

Description

• Advocate for designated customers and manage their needs across all offerings • Prioritize and communicate customers' technical issues • Provide status updates and guidance to customers • Work with project teams on technical issues and projects • Maintain current knowledge of product line • Provide hands-on customer support • Manage competing client demands • Provide constructive product feedback • Document best practices • Be a technical resource for customer questions • Partner with Account Owners to manage customer expectations • Maintain and gain technical certifications

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or related field • 5+ years of experience in technical project management or a similar area • 3+ years of experience in managing or architecting complex network infrastructures • Experience in client-server applications, Unix/Linux system administration, or software development • Active technical certification (CCNA level or similar) • Knowledge of modern software development methodologies • Strong analytical and organizational skills • Ability to engage and communicate effectively with IT network and security teams

Benefits

• Competitive salary • Comprehensive benefits package • Opportunities for professional development • Collaborative and supportive work environment