Foothold Technology offers web-based software for human service providers that eases the burden of documentation, providing the freedom to focus on their mission. More than 1,000 agencies nationwide count on Foothold’s AWARDS software to manage and bill for their services. AWARDS is ideal for virtually all human services, including Mental Health, Alcohol & Substance Abuse, Developmental Disabilities, Homeless & Housing, Employment & Training, Seniors, Youth & Family, and more. Having originated from three agencies in 2000, AWARDS is a complete Electronic Health Record (EHR) that also supports administrative activities, including facilities maintenance, human resources, scheduling and alerts, audit reports, and automated billing. AWARDS is fully interoperable with other federally certified systems for participation in Health Information Exchanges (HIE), and is the only record-keeping system that is certified as both a Behavioral Health EHR and a Homeless Management Information System (HMIS). For more information, visit www.footholdtechnology.com.

Foothold Technology

Software Engineer

• Build and motivate a high performing, empowered team of engineers • Ensure consistent processes for predictable execution • Inspire and enable tech-driven innovation • Manage and lead a team of engineers scaling teams and products • Evolve engineering values and culture • Retain top talent by coaching, developing, rewarding and challenging team members • Lead recruiting process • Identify key roles for success and execute • Manage security, trust, and site reliability • Establish technology and architectural roadmap • Lead by example and get hands dirty with tech stack mastery • Drive Agile and Lean processes • Establish OKRs, KPIs, and ensure success • Guide CI/CD process and tooling maturity • Oversee test and infrastructure automation • Communicate effectively with team and stakeholders • Uphold company core values

Director of Engineering

Customer Support

• Provides help desk assistance and support to local help desk users
• Troubleshoots reported issues and configures database settings
• Assists Product & Engineering as subject matter experts and provides testing of new features
• Contributes to Customer Experience Initiatives
• Provides backup assistance to testers on the Product & Engineering team in manual testing work
• Provides backup on external client communications
• Provides backup assistance to the FCM File Sync Specialist
• Effectively applies knowledge in the role of internal resource
• Engages in continuous learning of new features

Support Specialist

Account Executive

• Develop and manage a robust pipeline of potential clients.
• Engage in meaningful, value-driven discussions with senior executives about their business, needs, and strategic goals.
• Articulate the unique value proposition of our AWARDS SaaS solution through compelling presentations and product demonstrations.
• Achieve or exceed sales targets.
• Maintain meticulous records of all sales-related activities in our CRM system.
• Utilize a data-driven approach to analyze market trends and customer behavior for informed decision-making.
• Collaborate with cross-functional teams (ie. Product and Customer Success) to align sales strategies with product development and marketing efforts.
• Conduct competitive research to identify opportunities for differentiation and market positioning.
• Continuously improve sales techniques and product knowledge through ongoing training and professional development.
• Provide timely and accurate sales forecasts and reports to management for strategic planning and resource allocation.
• Uphold Foothold’s core values: “ We have lives, too,” “Never forget our roots,” “Diversity makes us better,” “Have each other’s backs,” “Onward and upward”

Foothold Technology Jobs in New York City