Support Specialist

November 22, 2023

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Foothold Technology

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Web-Based Human Services Software and Behavioral Health EHR

Human Services Software • Electronic Health Records • Homeless & Housing Services Management; HMIS • Behavioral Healthcare Management • Social Services Software

51 - 200

💰 Venture Round on 2018-09

Description

• Provides help desk assistance and support to local help desk users • Troubleshoots reported issues and configures database settings • Assists Product & Engineering as subject matter experts and provides testing of new features • Contributes to Customer Experience Initiatives • Provides backup assistance to testers on the Product & Engineering team in manual testing work • Provides backup on external client communications • Provides backup assistance to the FCM File Sync Specialist • Effectively applies knowledge in the role of internal resource • Engages in continuous learning of new features

Requirements

• Proficiency in ticketing software such as HappyFox • Strong written and verbal communication skills • Excellent customer service skills • Strong analytical and problem-solving skills

Benefits

• Equal Employment Opportunity employer • Competitive salary • Opportunities for learning and professional growth