Frequence is a leader in local advertising sales automation. Unlike other workflow software, Frequence is the most complete system on the market, connecting all aspects of digital advertising—sales, operations, and reporting—from beginning to end. We create smart, focused campaigns based on performance data from thousands of local and national media campaigns to level the playing field and make programmatic ad buying possible for smaller local businesses. 

Frequence is a Top Workplace! Our people-first culture and distinctive mission set us apart from others in the industry. We are a team of 200+ engineers, managers, salespeople, developers, and designers who are passionate about using human ingenuity and innovative technology to solve real problems for the digital advertising industry. 

Frequence is proud to be Certified as a Great Place to Work. We are also honored to be recognized by Bay Area News Group as a Top Workplaces Company for 2020 & 2021. And, Frequence ranked as one of the USA's fastest-growing private companies by Inc. Magazine. Join us and let’s see what we can build together.

Frequence

Customer Success Manager

Drive client success for Frequence's digital marketing platform.

• Drive success and own the client lifecycle of valued clients
• Provide digital strategy, sales support, and campaign management
• Deliver outstanding training and communication experiences
• Build and maintain day to day communication process for clients
• Coordinate with internal teams to troubleshoot issues
• Develop understanding of client’s business needs for partnership growth
• Collaborate across the organization to ensure successful delivery of services
• Analyze platform usage data for insights

Client Success Manager

Customer Support

Manage client communications and operational support for localized digital advertising campaigns.

• Manage and triage support requests through our email ticketing system and direct client requests to the appropriate teams
• Register new users and manage account permissions
• Process orders and facilitate client communications for Email marketing campaigns
• Execute basic SEM optimization tasks
• Learn the fundamentals of digital media buying operations and supporting technology
• Ability to identify and report any critical or reoccurring customer service issues
• Utilize effective time management and prioritization skills in order to handle a high volume of client communications
• Data Entry and other ad-hoc tasks as assigned

Frequence Jobs in New York City

Frequence

Client Success Manager

Frequence

Operations Support Specialist

Frequence