Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life. 

Front

Operations

Enhance marketing operations to improve lead generation and business growth.

• Evolve our marketing automation practices, including driving key disciplines within our marketing tech stack, attribution, segmentation, lead scoring, and program execution
• Ensure all programs Marketing Ops are delivered on time, within scope, and aligned with business objectives.
• Influence design and implementation of program builds to improve lead quality and conversion rates.
• Work closely with the sales team to ensure alignment on lead management processes and handoffs.
• Partner closely with Marketing, Sales, Analytics, Operations, and Product teams to continually improve marketing effectiveness, process scalability, and lead-to-closed won optimization
• Identify opportunities to streamline and enhance marketing operations processes.
• Maintain and improve best practices for data management and hygiene across our external facing platforms.

Marketing Operations Manager

Marketing

Elevate presence in customer service through strategic event programs across the US.

• Plan and execute our field marketing events across hosted in-person events, trade shows, conferences, and virtual events.
• Own the end-to-end event management process, including venue selection, vendor management, event logistics, promotional strategy, follow-up strategy, and reporting.
• Partner closely with sales leaders to develop pre-event outreach and post-event follow-up strategy and materials.
• Collaborate with the marketing team to develop event content and creative, promotional assets, collateral, and more.
• Own internal communications, sales enablement, event staff training, and post-event retrospectives.
• Manage and track quarterly event budget and spend.
• Measure, analyze and report on the performance of events, providing regular updates and insights.
• Research new event opportunities across key industries and buyer personas.

Front Jobs in New York City

Front

Marketing Operations Manager

Front

Field Marketing Manager - North America

Front